Offer Policy
Welcome to our Offers Policy page.
At Donnobikes.com, we’re committed to offering high-quality bicycles, cargo bikes and accessories — backed by attractive promotions designed to meet the diverse needs of our customers.
To ensure clarity, transparency and effective management of our promotions, it’s important to understand the terms that govern them.
Non-cumulative offers
Offers featured on Donnobikes.com are designed to deliver maximum value — but they cannot be combined with one another unless explicitly stated.
Specifically:
- Website-exclusive offers: Promotions available on Donnobikes.com cannot be combined with other offers, discounts, promotional codes or special conditions on the same site — unless otherwise clearly indicated.
- Personalised offers and authorised retailers: Any personalised offers, bespoke quotations or exclusive terms are not combinable with promotions offered by our authorised retailers — and vice versa. Each sales channel may have its own specific promotional policies.
- VAT handling: Our offers are generally calculated on prices inclusive of 22% VAT. Where reduced VAT rates apply — for example, 4% VAT or 0% VAT — the VAT amount will be recalculated and deducted from the final offer price. As a result, the overall discount or promotional value may be adjusted according to the applicable VAT rate.
Production-Programme Order
Donno Bikes Edition models are built in scheduled production batches, developed based on confirmed customer orders.
This approach enables us to maintain rigorous quality control, offer configurations tailored specifically to the Italian market, and deliver exceptional value for money.
By confirming your order, you reserve a bicycle within the scheduled production batch, securing:
- the price of your chosen configuration;
- priority allocation of your bicycle;
- any promotions and upgrades scheduled for that batch.
How does the Production-Programme Order work?
Donno Bikes Edition models are built in scheduled production batches, developed based on confirmed customer orders.
By confirming your order, you reserve your bicycle within the production batch, locking in:
- the price of your selected configuration;
- priority allocation of your bicycle;
- any upgrades and promotions scheduled for that batch.
Each batch follows a precise schedule covering component procurement, manufacturing, assembly and quality checks.
For this reason, the estimated delivery date refers to the completion of the entire production batch — representing the best available estimate at the time of order confirmation.
Should delays occur due to component availability or other factors beyond our control, we’ll inform you promptly and do everything possible to minimise waiting times — including exploring potential improvements.
Can I cancel my order?
A Production-Programme Order differs from a simple reservation.
Once you confirm your order, your bicycle is assigned to a specific production batch, and Donno Bikes begins planning, procuring components and organising production.
For this reason, the order represents a mutual commitment between Donno Bikes and the customer.
If you have questions or face special circumstances, our team is always ready to help you find the best solution together.
Why do we use this production model?
We build Donno Bikes Edition models in scheduled production batches to ensure rigorous quality control, reduce waste and offer exclusive configurations at exceptionally competitive prices.
This production model allows us to give each bicycle the utmost attention — delivering outstanding value for money that’s difficult to match with standard stock-based manufacturing.
Production and delivery
Each batch follows a precise production schedule covering component procurement, assembly and quality assurance.
Delivery timelines therefore refer to the completion of the entire production batch — not the build time for an individual bicycle.
The dates quoted represent our best available estimate at the time your order is confirmed.
Our commitment
From the moment your order is confirmed, Donno Bikes initiates all necessary steps to reserve a bicycle from your chosen production batch.
Should delays arise due to component availability, logistics, production, or other factors beyond our control, Donno Bikes will inform you promptly.
Where possible, we’ll also work to identify equivalent or upgraded alternatives to reduce waiting times or enhance your purchasing experience.
Order confirmation
Order confirmation assigns your bicycle to its designated production batch and triggers all related organisational and production activities.
For this reason, confirmed orders are not simple reservations, but active participation in an already underway production programme.
Helpful tips to make the most of our offers
To make your shopping experience even clearer and more satisfying, we recommend that you:
- Stay informed: Subscribe to our newsletter to receive updates on the latest offers, promotions and availability.
- Buy only what you need: Take advantage of limited-time offers to purchase items you genuinely need—or have long wanted.
- Read carefully: Before completing your purchase or confirming your order, please read the terms and conditions of your selected offer thoroughly.
Conclusions
Our offer policy is designed to provide you with transparency and real advantages when shopping on Donnobikes.com. Our priority is your satisfaction and we work every day to offer you the best mobility solutions, accompanied by clear and advantageous promotions.
If you have any doubts or require further information, please do not hesitate to contact us. We will be happy to assist and guide you in making the best choice for your cycling needs.
Thank you for choosing Donnobikes.com!
