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Enhanced Assistance

Your Driving Experience, Elevated.

When you choose Donno Bikes, you are not just buying a bicycle. You are joining a community where your riding experience is our priority. That's why we have introduced Enhanced Assistance.

Why is Donno Bikes the right choice?

Capillary CAA network:

With over 60 Authorised Service Centres, our coverage exceeds even giants like Shimano and Bosch. Wherever you are in Italy, we are there with you.

Assistance Everywhere:

Whether you are on the road, at home, or in the office, we are ready to come to you. Does your bike need assistance? We are there.

Your CAA in your city in 30 days:

Buy a bike from us and, if there is no CAA in your city yet, we guarantee to open an Authorised Service Centre within 30 days from the invoice date.

Exclusive advantages:

From instant access to spare parts, to unparalleled visibility through our apps, to always available remote support. With Donno Bikes, you are always at the centre of attention.

Frequently Asked Questions about Enhanced Assistance

Enhanced Service is our premium after-sales service, designed to offer our customers a hassle-free driving experience. This includes access to an extensive network of Authorised Service Centres, home, road or office assistance, and many other exclusive benefits.

All customers who purchase a bicycle from Donno Bikes are entitled to Enhanced Assistance. Once you have made your purchase, you will receive all the information you need to take advantage of the included services.

If you buy a bike from us and there is no CAA in your town, we guarantee to open an Authorised Service Centre within 30 days of the invoice date. Your convenience is our priority.

If your bike needs servicing and you cannot take it to a centre, contact us via our app or website. A qualified technician will come to you to make the necessary repairs.

We guarantee availability of any spare part within 24-48 hours, ensuring that your bike is back on the road in no time.

Our technicians are available for assistance by phone, e-mail or video call. You can find all contact information in the dedicated section on our website or via our app.

No, Enhanced Service is included with the purchase of your Donno Bikes bike. It is our way of thanking you for choosing our brand and guaranteeing you an optimal riding experience.

Join the Enhanced Care Revolution

Don't settle for the ordinary. Demand more. With Donno Bikes, you not only get a high-quality bicycle, but also an after-sales service that puts you at the centre.

If you have any
problem or question

You can contact us from
Monday to Friday from
8.30-13.00 e 14.30-18.30
Our caring team will
will immediately take care of you

Authorised Assistance Centres (CAA)
throughout Italy

Our CAA network is continuously expanding. You will have your trusted service centre close to you!